- PSTN
- Older public telephone network being retired by Openreach and other relevant operators.
- Digital voice or VoIP
- Telephone calling provided using an internet protocol connection, often through a broadband router.
- Telecare
- Technology used to request or coordinate help, including some personal and grouped alarms.
- Grouped living alarm / warden call
- Alarm arrangements serving a sheltered, supported or other grouped housing environment, sometimes through a central building system.
- Personal or dispersed alarm
- An individual alarm service, often used in someone's own home.
- ARC (alarm receiving centre)
- The service or platform receiving alarms and helping arrange an appropriate response.
- Interoperability
- Whether different parts of the system actually work together.
- End-to-end check
- Checking the service from the original alert through to receipt and intended response.
- Fallback
- The approved alternative arrangement used if a normal service is unavailable.
- EVAc
- Openreach's temporary last-resort emergency voice arrangement for some eligible remaining lines after PSTN closure. It is not a guarantee for telecare signalling.
- NOW-IP / alarm IP protocols
- Digital telecare communication standards relevant to particular devices and receiving systems. Ask your specialist about your specific implementation; don't select equipment solely because an acronym is quoted.
- Confirmed with evidence
- A claim supported by a relevant document, acceptance record or reliable test result, rather than a verbal assumption.
Take this into your next conversation.
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Complete working records locally. Keep resident information in your approved systems.