Independent UK care editorial Evidence · leadership · action
See the change. Examine the evidence.
Understand what it means for care.
The Digital Switchover Reset
Investigations that make the next decision clearer.
Published research suggests that the barrier is not simply getting the message out. For many housing and support organisations, the harder part is choosing confidently, with enough time and the right expertise.
Read the investigation →The government has published examples of housing organisations taking different routes through grouped living telecare migration. Their common lesson is not a particular product. It is the importance of understanding the people, the building and the whole response.
Read the investigation →Ofcom's emergency-calling protection is important, but it is often confused with resilience for the wider network of alarms, routers and care systems. Providers need a service-specific answer.
Read the investigation →Ofcom's recent work shows why the way communications providers identify and support telecare users matters. Care organisations also need their own clear local chain of responsibility.
Read the investigation →Openreach's September 2026 announcement offers limited continuity for some remaining lines. It is not an alternative to a planned care-service migration.
Read the investigation →The continuing story