Your question. Your choice.

Who is responsible?

Frontier Insight Group Limited, company number 17529472, is the controller and publisher of Care Circle Network. Michael Lindsay is responsible for reviewing programme enquiries. Contact michael@frontierinsightgroup.co.uk or use our contact details for privacy requests.

What we keep and why

We store the question, professional contact details, optional organisational context, your choices, submission time, originating programme page, permission wording version and follow-up status. For specialist requests, this includes the service setting, starting position and any optional topics or timing you supply. We use our legitimate interests in handling an enquiry you initiate; the required acknowledgements record the limited purpose of the request, not consent for unrelated marketing.

Editorial questions and specialist requests have separate routes and statuses in our private enquiry database. Authorised publisher access is required. The infrastructure provider processes storage for the publisher. An on-screen confirmation and reference appear only after storage succeeds; no automatic email acknowledgement is sent.

No automatic introduction

No nominated telecoms partner has been appointed. We do not share these requests with a sponsor or outside company. Before any introduction, we will identify the recipient and relevant privacy information, explain the minimum details proposed for sharing and obtain your specific affirmative permission separately. A request made now does not authorise a future transfer. No newsletter or partner marketing subscription is created.

Follow-up and sensitive information

The publisher’s restricted desk displays new submissions for internal review. Editorial clarification is made only where you selected yes. Support follow-up concerns your specific request. Do not send resident details, diagnoses, care records, passwords or security codes. If sensitive information is inadvertently included, it must be removed or handled through an appropriate separately agreed route before any further use.

Retention and deletion

Requests and their associated follow-up records are subject to a 180-day retention period. Expired records are removed when a later submission or authorised desk review runs; we do not claim a separate daily deletion service. If further correspondence needs a longer record, that must have a separately justified purpose and retention period.

Keep the private management link shown after submission. It lets you withdraw and delete the stored request and its associated follow-up log. Your token is stored only as a hash. You can also ask the publisher for correction, access, deletion, restriction, to object or to stop further contact. Applicable exemptions and legal obligations may affect rights in particular circumstances.

Security and your rights

Submission uses encrypted HTTPS transport, server-side validation, same-origin checks, limited payloads and spam controls. Access to the internal desk is restricted to the publisher. We keep a limited audit of receipt and staff actions. This is not an emergency or fault-reporting service.

Read the publisher privacy notice. You can complain to the Information Commissioner’s Office if your concern remains unresolved.