CARE CIRCLE NETWORK
THE DIGITAL SWITCHOVER RESET
Your first useful step
Published 11 November 2026
Reviewed 11 November 2026

**Start here, even if you are not sure the switchover affects you.**

You do not need a complete inventory to begin. Choose one important service: an emergency alarm, a resident call system, a lift telephone or the way your team contacts help out of hours.

**1. What is it for?**  
In one sentence, say which care activity this system supports. You do not need to describe the engineering.

**2. Who knows how it works?**  
Find the current supplier, landlord, council, estates lead or other person responsible for the service.

**3. What is the question?**  
'Could you confirm if this is affected by the analogue phone switchover, what action is planned and how its continued operation will be checked?'

**4. What happens next?**  
Write down the person who will provide an answer and when you will hear back.

**Your one-page outcome:**

- Service or building: ______________________________________
- What the system helps people do: __________________________
- Named provider or internal contact: ________________________
- Status: Confirmed with evidence / Action agreed / Awaiting confirmation / Not applicable
- Next useful step and owner: _______________________________
- Review date: _____________________________________________

**If you already know all this:** go directly to Chapter 4 or Chapter 6 to make sense of the proposed solution or the available evidence.

**If someone may currently be unable to summon help:** follow your existing emergency, care and supplier escalation arrangements now. This resource is not an emergency service.

https://carecirclenetwork.co.uk/digital-switchover-reset/first-useful-step